Terms of Service
Terms and conditions governing DashHub campus logistics and micro-delivery services at Lovely Professional University. Outlines customer guidelines and service commitments.
1. Agreement to Terms
By accessing or placing an order through DashHub ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use the platform. DashHub provides intra-campus parcel collection, delivery, and errand assistance specifically for residents of Lovely Professional University (LPU), Phagwara, Punjab.
2. Authoritative Pricing & Billing
All prices are strictly defined, upfront, and transparent:
- E-Commerce Parcel Delivery & Returns: Standard handoff is ₹15 (₹13 base fee + ₹2 platform fee). Doorstep room delivery is ₹21 (Standard ₹15 + ₹6 doorstep surcharge).
- Anything-from-Anywhere (Errands): Standard handoff is ₹21 (₹19 base fee + ₹2 platform fee). Doorstep room delivery is ₹31 (Standard ₹21 + ₹10 doorstep surcharge).
Payments are collected digitally via Razorpay. Orders must be paid or confirmed in accordance with checkout requirements before parcel handoff.
3. Daily Cutoffs & Delivery Scheduling
The standard daily batch cutoff time is 4:00 PM (16:00 IST). Orders confirmed prior to 4:00 PM are scheduled for collection from UniMall counters and delivered during evening hostel dispatch hours. Orders received after 4:00 PM are automatically queued for fulfillment on the following operating day.
4. Prohibited Items
Users are strictly prohibited from using DashHub for the transit of:
- Alcoholic beverages, tobacco, vaping devices, or narcotics.
- Weapons, hazardous chemicals, explosives, or flammable liquids.
- Items prohibited by Indian law or Lovely Professional University campus regulations.
- Cash or high-value unregistered bullion.
Campus runners reserve the right to refuse collection or escalate suspicious items to campus security authorities.
5. Custody, OTP Verification & Courier Liability
When a courier service (such as Amazon, Bluedart, Delhivery, etc.) requires an OTP for parcel collection, the customer must promptly provide the OTP through the DashHub app when requested. DashHub is a micro-logistics transfer provider; we are not responsible for factory packaging flaws or items damaged inside the sealed manufacturer carton prior to collection at UniMall.
6. Inquiries & Contact
For legal notices or questions regarding these terms, contact DashHub operations at support@dashhub.in or call +91 8427550361.